Informing
…to enable choice
Advocating
…to ensure rights
Enabling
…to increase skills
Supporting
…with compassion and care
…to enable choice
…to ensure rights
…to increase skills
…with compassion and care
PLEASE NOTE: All applicants should apply through the NHS jobs website.
Job Title: Customer Care and Booking Advisor | ||
Reports to: Call Centre Team Leaders | ||
Job Purpose
To provide an efficient client appointment booking service, associated administrative tasks, providing advice and guidance ensuring the delivery of a patient centred service in accordance with the terms of the Care Standards Act, Abortion Act, other statutory requirements and National Unplanned Pregnancy Advisory Service policies and procedures. |
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Main Duties & Responsibilities | ||
Area of Work | Responsibility | Result Required |
Client
Appointment Booking |
Deliver a consistent, client centred, caring,
confidential and professional service regarding unplanned/unwanted pregnancies. Answer calls that come through to the call centre professionally and consistently. Be courteous at all times to client and listen to what clients are saying and respond appropriately. Treat all clients with dignity and respect. Reassure clients that any information supplied is treated in the strictest of confidence. All calls must be processed in accordance with the call centre system protocols and call waiting time KPI’s. All calls must be logged and information accurately logged in the database. Using approved formatted questions, ascertain the suitability of the appointment to meet client’s needs. Provide information and guidance as to the relevant services available to the client. Explain the consultation process clearly and concisely re the option of a telephone consultation or consultation clinic appointment. Whereby our service cannot assist the client provide detailed information on patient pathways to other more appropriate services. |
Client needs are met evidenced by
Client feedback. Delivery of prompt, friendly and informative service. Friendly approach and quality service provided. Non-judgmental approach. Adhere to strict confidentiality polices in accordance with the Data Protection Act and Abortion Act. Efficient and effective service delivery in order to adhere to KPI’s and targets designed to promote a consistent and timely service. Accurate, complete and legible documents and records and timely completion. Consistent and quality service provided with client fully informed of options and choices. Compliance with the abortion Act to assist the client in making informed decisions. Client fully informed of options and choices. Provision of relevant information, following appropriate signposting liaising with agencies to ensure |
Assessing the needs of the client and the relative
services available to the client liaise as to the most suitable appointment time, ensuring the earliest appointment that can be provided to the client is offered and made clear to them. Ensure all appointment times offered are within the service KPI’s and targets. Ensure clients are not coerced into attending an appointment. Upon booking an appointment fully explain any requirements the client will need to follow e.g. full bladder for scan, nil by mouth etc. Notify daily NUPAS’s of booked appointments and relevant details. |
Efficient and effective service
delivery in order to adhere to KPI’s and targets designed to promote a consistent and timely service. Client fully informed of options and choices. Efficient and effective service delivery in order to adhere to KPI’s and targets designed to promote a consistent and timely service. Protect a client’s freedom of choice and act in accordance of the Abortion Act and local PCT contracts. Provision of accurate and relevant information to assist clients. Accurate, complete and legible documents and records. Maintain good communication and efficient operations at NUPAS units. |
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Patient
Consultation |
Undertake telephone consultations for overseas
patients. Provide appropriate advice and guidance. Liaise with medical staff regarding medical queries. Where appropriate book as per appointment booking above, considering the specific client needs as regards to travel and transportation |
Consistent and quality service provided with client fully informed of
options and choices. Compliance with the abortion Act to assist the client in making informed decisions. Provision of an accurate, appropriate, timely and safe service to clients. Efficient and effective service delivery in order to adhere to KPI’s and targets designed to promote a consistent and timely service. |
Health & Safety | Undertake duties in accordance with safe working practices and in accordance with
Company specific Health and Safety policies and risk assessments. Adhere to the Company’s VDU policy and risk assessment. |
Protect health, safety and welfare of self, staff and clients. Compliance
with Health & Safety policy. Protect health, safety and welfare of self, staff and clients. Compliance with Health & Safety policy. |
General | To work towards the business plan, targets and objectives of NUPAS’s.
To undertake any other duties and responsibilities commensurate with the level and responsibilities of the post and/or that are deemed to be within your capabilities. To work in harmony with all other personnel and to communicate in an open and courteous manner with colleagues, patients, visitors and contractors. Support a woman’s right to request an abortion within UK legal framework. To maintain and improve standards of work through the undertaking of training, attending courses and keeping up to date with technical information. The hours will be flexible, some early morning starts/latest finishing time is 8pm. Including working in the call centre on a Saturday. Including on call from home during the week and at the weekend. Undertake any training necessary to fulfil duties and responsibilities. To assist and undertake new methods of work introduced by Management in order to improve efficiency. Have a smart and professional appearance commensurate to the post. To ensure all visitors to the site are registered properly following Company procedure. To ensure all work is conducted with due regard to health, safety and welfare of both employees and customers or visitors. |
Consistent and cohesive approach to Company goals which is filtered down to all team members.
Delivery of maximum efficiency and effectiveness. Promotion of a supportive and friendly working environment. Non-judgmental attitude. Continuous development to meet business needs. Continuous development to meet business needs. Continuous development to meet business needs. Portray a professional representation of NUPAS. Work in accordance to the Health & Safety Policy. Work in accordance to the Health Safety Policy. |
Job Title: RGN or Midwife – Central Consultation Team Location: Manchester/North West & Midlands
Reports to: Service Manager |
Job Summary You will be responsible for assessing clients requesting termination of pregnancy. Advising them on their options and completing a telephone consultation. You will work as part of a nursing team within the clinical service providing high-quality advice and care. You will demonstrate a commitment to a high-quality service, excellence in clinical practice and continuous professional development, which are all integral to the role and development of the service. To deliver safe and effective care of clients from admission to discharge in accordance with Healthcare Commission Standards, NMC Guidelines for Professional Practice and company policies and procedures. |
Qualifications and Experience Required:
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Qualifications – Essential
Main Duties and Responsibilities
Quality
Maintain client confidentiality at all times, in line with procedures GDPR. Communication
Safeguarding Safeguarding Children and Adults is Everyone’s responsibility. In order to protect children and vulnerable adults, all staff are required to be familiar with and adhere to the NUPAS safeguarding adults and children policy. Sustainability NUPAS attaches great importance to sustainability and Corporate Social Responsibility. It is the responsibility of the post holder to minimise the NUPAS’s environmental impact wherever possible. This will include switching off lights, computers, monitors and other non-essential equipment when not in use. Helping to minimise business travel, reduce paper waste by minimising printing/copying, correct waste disposal, reducing water usage, reporting faults and heating/cooling concerns promptly.
Patient Experience The post holder will have a duty to ensure that the principles of patient, carer and public involvement and engagement are adhered to in line with Section 11 of The Health and Social Care Act 2012 for Improving Patient Experience. All staff are required to adhere to the principles of patient-centred care as detailed in the NICE Quality Standard for Patient Experience and to treat patients with dignity, kindness, compassion, courtesy, respect, understanding and honesty. The post holder will, in support of the NUPAS Values & Values and ensure that everyone is treated as an individual, and will acknowledge and value difference in order to treat everyone fairly. |
Rate of Pay
Competitive rates of pay dependent on skills and experience Hours The service will be operated 7 days per week on a rotational basis and will involve working evenings and on call, also on a rotational basis. |
Closing date
3rd March 2021 |
Job Title: Head of Nursing
Reports to: Chief Executive Officer and Head of Clinical Services |
Job Summary The Head of Nursing position is accountable to the Head of Clinical Services. The core requirements of such a role is:
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Main Duties and Responsibilities
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Clinical Leadership
Management
Communications
Education & Development
Professional
Research and Effectiveness
Other
This is an outline job description. It does not attempt to detail every activity that the post holder will undertake. Specific tasks and training will be agreed with the post holder at regular 1-2-1 meetings |
Additional Information Confidentiality Employees must not make unauthorised copies or disclose confidential or commercially sensitive company information to unauthorised parties. Employees are required to use the email and internet systems responsibly and to exercise a high level of caution when transmitting confidential information. Behaviour
Employees are expected to observe the highest standards of personal and professional behaviour such that clients, fellow workers and others have confidence in their integrity. Employees are expected to show respect, sensitivity and courtesy to all those they come into contact with during the course of their work. Health and Safety All employees must observe all safety rules and follow safe working practices. No Smoking Under the Health Act 2006, all enclosed or substantially enclosed workplaces and company vehicles must be smoke-free. To help to create a healthy and safe working environment and protect employees and clients from the effects of ill health associated with smoking and passive smoking, all company land and buildings and company vehicles will be designated smoke-free. Personal Property The company does not accept responsibility for personal property brought on to the company’s premises. Articles lost or found on company premises should be reported to a line manager. Cars are parked on the company’s property at your risk. Registered Health Professionals All company employees who are required to register with a professional body, to enable them to practice within their profession, are required to comply with their code of conduct and requirements of their professional registration at all times. |
This job description may evolve in discussion with the postholder and may be changed by mutual agreement from time to time. |
Job Title: Registered General Nurse (Qualified in Ultrasound scanning) North London
Reports to: Senior Nurse
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Job Purpose To deliver safe and effective care of clients from admission to discharge in accordance with Healthcare Commission Standards, NMC Guidelines for Professional Practice and company policies and procedures. |
Main Duties and Responsibilities
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1. Key Responsibilities
2. Additional Responsibilities
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3. Educational/ Supervision/Travel Responsibilities
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This is an outline job description. It does not attempt to detail every activity that the post holder will undertake. Specific tasks and training will be agreed with the post holder at regular 1-2-1 meetings
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