You will be responsible for assessing clients requesting termination of pregnancy. Advising them on their options and completing a telephone consultation. You will work as part of a nursing team within the clinical service providing high-quality advice and care.
You will demonstrate a commitment to a high-quality service, excellence in clinical practice and continuous professional development, which are all integral to the role and development of the service.
To deliver safe and effective care of clients from admission to discharge in accordance with Healthcare Commission Standards, NMC Guidelines for Professional Practice and company policies and procedures.
Qualifications – Essential
- Current Nurse and / or Midwifery Council (NMC) registration as a Registered Nurse (Sub part 1 of the NMC register)/Registered Midwife
- Up to date knowledge and experience of working in a sexual health/TOP/Gynaecological service (Desirable)
Main Duties and Responsibilities
- To deliver high quality, safe and clinically effective health care over the telephone.
- To assess the client’s needs and summarise medical history using an existing clinical pathway. This assessment will act as a triage for the clinical staff who will complete the next stage of the client’s process
- Interacting with clients using telecommunications managing calls in a controlled and professional and courteous manner, treating all clients with compassion empathy and respect.
- To recognise and work within scope of competence seeking support where appropriate.
- To use professional judgement at all times to provide skilled and effective assessment of client’s clinical need, through telephone consultation.
- To bring together, analyse and evaluate a range of information during the care process.
- Ensure the clients are aware of all options available to them
undertaking consultations including the discussion and confirmation of treatment options.
- Discuss contraceptive options in accordance with guidelines NUPAS policies.
- Inform clients in relation to STI Screening
- Identify safeguarding concerns
- Checking details on client notes and alerting Doctor/surgeon/anaesthetist to any ‘significant medical conditions’
- Providing confidential telephone advice for clients with post-operative problems following discharge
- Completion of contemporaneous client records, consent and registers
- Maintenance of client confidentiality and DATA protection
- Consistently give an exceptional level of service to both internal and external stakeholders. Ensure knowledge of NUPAS and our services is maintained in order to provide full and non-biased information to our clients at all times.
- Provide non-judgemental and empathetic advice to our clients seeking support.
Maintain client confidentiality at all times, in line with procedures GDPR.
- Proactively anticipate and adapt to individual client needs.
- Keep up to date with Organisational communications and adapt to changes that impact our services, contracts and policy updates.
- Deal with any issues of client dissatisfaction in order to avoid escalation to formal complaint level, whilst still formally recording details of the dissatisfaction for governance purposes.
- Actively participate in team meetings to share best practice (local and corporate).
- Seek support and assistance either from the Team Manager, Clinical lead or Corporate management.
- Where there are safeguarding concerns with a client, raise these immediately with the Safeguarding Lead
Safeguarding Children and Adults is Everyone’s responsibility. In order to protect children and vulnerable adults, all staff are required to be familiar with and adhere to the NUPAS safeguarding adults and children policy.
NUPAS attaches great importance to sustainability and Corporate Social Responsibility. It is the responsibility of the post holder to minimise the NUPAS’s environmental impact wherever possible. This will include switching off lights, computers, monitors and other non-essential equipment when not in use. Helping to minimise business travel, reduce paper waste by minimising printing/copying, correct waste disposal, reducing water usage, reporting faults and heating/cooling concerns promptly.
The post holder will have a duty to ensure that the principles of patient, carer and public involvement and engagement are adhered to in line with Section 11 of The Health and Social Care Act 2012 for Improving Patient Experience.
All staff are required to adhere to the principles of patient-centred care as detailed in the NICE Quality Standard for Patient Experience and to treat patients with dignity, kindness, compassion, courtesy, respect, understanding and honesty.
The post holder will, in support of the NUPAS Values & Values and ensure that everyone is treated as an individual, and will acknowledge and value difference in order to treat everyone fairly.