Careers In Healthcare

To provide an efficient client appointment booking service, associated administrative tasks, providing advice and guidance ensuring the delivery of a patient centred service in accordance with the terms of the Care Standards Act, Abortion Act, other statutory requirements and National Unplanned Pregnancy Advisory Service policies and procedures.

Appointment

Booking

confidential and professional service regarding unplanned/unwanted pregnancies.

Answer calls that come through to the call centre professionally and consistently.

Be courteous at all times to client and listen to what clients are saying and respond appropriately. Treat all clients with dignity and respect.

Reassure clients that any information supplied is treated in the strictest of confidence.

All calls must be processed in accordance with the call centre system protocols and call waiting time KPI’s.

All calls must be logged and information accurately logged in the database.

Using approved formatted questions, ascertain the suitability of the appointment to meet client’s needs.

Provide information and guidance as to the relevant services available to the client.

Explain the consultation process clearly and concisely re the option of a telephone consultation or consultation clinic appointment.

Whereby our service cannot assist the client provide detailed information on patient pathways to other more appropriate services.

Client feedback.

Delivery of prompt, friendly and informative service.

Friendly approach and quality service provided.  Non-judgmental approach.

Adhere to strict confidentiality polices in accordance with the Data Protection Act and Abortion Act.

Efficient and effective service delivery in order to adhere to KPI’s and targets designed to promote a consistent and timely service.

Accurate, complete and legible documents and records and timely completion.

Consistent and quality service provided with client fully informed of options and choices.

Compliance with the abortion Act to assist the client in making informed decisions.

Client fully informed of options and choices.

Provision of relevant information, following appropriate signposting liaising with agencies to ensure

services available to the client liaise as to the most suitable appointment time, ensuring the earliest appointment that can be provided to the client is offered and made clear to them.

Ensure all appointment times offered are within

the service KPI’s and targets.

Ensure clients are not coerced into attending an appointment.

Upon booking an appointment fully explain any requirements the client will need to follow e.g. full bladder for scan, nil by mouth etc.

Notify daily NUPAS’s of booked appointments and

relevant details.

delivery in order to adhere to KPI’s and targets designed to promote a consistent and timely service. Client fully informed of options and choices.

Efficient and effective service delivery in order to adhere to KPI’s and targets designed to promote a consistent and timely service.

Protect a client’s freedom of choice and act in accordance of the Abortion Act and local PCT contracts.

Provision of accurate and relevant information to assist clients.

Accurate, complete and legible documents and records.  Maintain good communication and efficient operations at NUPAS units.

Consultation

patients.

Provide appropriate advice and guidance.

Liaise with medical staff regarding medical queries.

Where appropriate book as per appointment booking above, considering the specific client needs as regards to travel and transportation

options and choices.

Compliance with the abortion Act to assist the client in making informed decisions.

Provision of an accurate, appropriate, timely and safe service to clients.

Efficient and effective service delivery in order to adhere to KPI’s and targets designed to promote a consistent and timely service.

Company specific Health and Safety policies and risk assessments.

Adhere to the Company’s VDU policy and risk

assessment.

with Health & Safety policy.

Protect health, safety and welfare of self, staff and clients.  Compliance with Health & Safety policy.

To  undertake  any other  duties  and responsibilities commensurate with the level and responsibilities   of   the   post   and/or   that   are deemed to be within your capabilities.

To work in harmony with all other personnel and to   communicate   in an   open  and  courteous manner with colleagues, patients, visitors and contractors.

Support a woman’s right to request an abortion within UK legal framework.

To maintain and improve standards of work through the undertaking of training, attending courses and keeping up to date with technical information.

The hours will be flexible, some early morning starts/latest finishing time is 8pm. Including working in the call centre on a Saturday.

Including on call from home during the week and at the weekend.

Undertake any training necessary to fulfil duties

and responsibilities.

To assist and undertake new methods of work introduced by Management in order to improve efficiency.

Have   a   smart   and   professional   appearance commensurate to the post.

To ensure all visitors to the site are registered properly following Company procedure.

To ensure all work is conducted with due regard to health, safety and welfare of both employees and customers or visitors.

Delivery of maximum efficiency and effectiveness.

Promotion of a supportive and friendly working environment.

Non-judgmental attitude. Continuous development to meet business needs.

Continuous development to meet business needs.

Continuous development to meet business needs.

Portray a professional representation of NUPAS.

Work in accordance to the Health & Safety Policy.

Work in accordance to the Health

Safety Policy.

Job Title: RGN or Midwife – Central Consultation Team

Location: Manchester/North West & Midlands

Reports to: Service Manager

Job Summary

You will be responsible for assessing clients requesting termination of pregnancy. Advising them on their options and completing a telephone consultation. You will work as part of a nursing team within the clinical service providing high-quality advice and care.

You will demonstrate a commitment to a high-quality service, excellence in clinical practice and continuous professional development, which are all integral to the role and development of the service.

To deliver safe and effective care of clients from admission to discharge in accordance with Healthcare Commission Standards, NMC Guidelines for Professional Practice and company policies and procedures.

Qualifications and Experience Required:

Qualifications – Essential

• Current Nurse and / or Midwifery Council (NMC) registration as a Registered Nurse (Sub part 1 of the NMC register)/Registered Midwife
• Up to date knowledge and experience of working in a sexual health/TOP/Gynaecological service (Desirable)

Main Duties and Responsibilities

• To deliver high quality, safe and clinically effective health care over the telephone.
• To assess the client’s needs and summarise medical history using an existing clinical pathway. This assessment will act as a triage for the clinical staff who will complete the next stage of the client’s process
• Interacting with clients using telecommunications managing calls in a controlled and professional and courteous manner, treating all clients with compassion empathy and respect.
• To recognise and work within scope of competence seeking support where appropriate.
• To use professional judgement at all times to provide skilled and effective assessment of client’s clinical need, through telephone consultation.
• To bring together, analyse and evaluate a range of information during the care process.
• Ensure the clients are aware of all options available to them
  undertaking consultations including the discussion and confirmation of treatment options.
• Discuss contraceptive options in accordance with guidelines NUPAS policies.
• Inform clients in relation to STI Screening
• Identify safeguarding concerns
• Checking details on client notes and alerting Doctor/surgeon/anaesthetist to any ‘significant medical conditions’
• Providing confidential telephone advice for clients with post-operative problems following discharge
• Completion of contemporaneous client records, consent and registers
• Maintenance of client confidentiality and DATA protection

Quality

• Consistently give an exceptional level of service to both internal and external stakeholders. Ensure knowledge of NUPAS and our services is maintained in order to provide full and non-biased information to our clients at all times.
• Provide non-judgemental and empathetic advice to our clients seeking support.

Maintain client confidentiality at all times, in line with procedures GDPR.

Communication

• Proactively anticipate and adapt to individual client needs.
• Keep up to date with Organisational communications and adapt to changes that impact our services, contracts and policy updates.
• Deal with any issues of client dissatisfaction in order to avoid escalation to formal complaint level, whilst still formally recording details of the dissatisfaction for governance purposes.
• Actively participate in team meetings to share best practice (local and corporate).
• Seek support and assistance either from the Team Manager, Clinical lead or Corporate management.
• Where there are safeguarding concerns with a client, raise these immediately with the Safeguarding Lead

Safeguarding

Safeguarding Children and Adults is Everyone’s responsibility. In order to protect children and vulnerable adults, all staff are required to be familiar with and adhere to the NUPAS safeguarding adults and children policy.

Sustainability

NUPAS attaches great importance to sustainability and Corporate Social Responsibility. It is the responsibility of the post holder to minimise the NUPAS’s environmental impact wherever possible. This will include switching off lights, computers, monitors and other non-essential equipment when not in use. Helping to minimise business travel, reduce paper waste by minimising printing/copying, correct waste disposal, reducing water usage, reporting faults and heating/cooling concerns promptly.

Patient Experience

The post holder will have a duty to ensure that the principles of patient, carer and public involvement and engagement are adhered to in line with Section 11 of The Health and Social Care Act 2012 for Improving Patient Experience.

All staff are required to adhere to the principles of patient-centred care as detailed in the NICE Quality Standard for Patient Experience and to treat patients with dignity, kindness, compassion, courtesy, respect, understanding and honesty.

The post holder will, in support of the NUPAS Values & Values and ensure that everyone is treated as an individual, and will acknowledge and value difference in order to treat everyone fairly.

Competitive rates of pay dependent on skills and experience

Hours

The service will be operated 7 days per week on a rotational basis and will involve working evenings and on call, also on a rotational basis.

3rd March 2021

Job Title: Head of Nursing

Reports to: Chief Executive Officer and Head of Clinical Services

Job Summary

The Head of Nursing position is accountable to the Head of Clinical Services.

The core requirements of such a role is:

• The Head of Nursing is managerially and professionally accountable for the leadership, development and clinical effectiveness for all nurses and midwives across a variety of clinical settings within the NUPAS service.

• To provide effective clinical leadership in ensuring that the nursing and midwifery agenda is clearly part of the Management Team decision making, service developments and contributes to both the local and organisational strategic objectives including quality initiatives and targets.

• To work in conjunction with the Medical Director provide clinical and professional advice to the Management Team, and on a day to day basis to senior managers within the organisation as required

• To assist in supporting the Head of Clinical Governance in Clinical Governance and Risk Management, ensuring processes are in place for monitoring, management and analysis of incident reporting.

• To enable effective liaison and communication processes between all clinical staff within NUPAS, and relevant external organisations as appropriate.

• As part of the Management team, is responsible for contributing to business planning, workforce planning and maximising service opportunities and potential.

• To ensure that the service adheres to statutory regulations and guidelines incorporating best practice

• To produce regular audit reports which demonstrate service quality, clinical outcome measures and statutory compliance

• To ensure all medical practices are effective and confirm to all relevant legislation

• To actively lead and engage with service users to monitor outcomes and service satisfaction

Main Duties and Responsibilities

Clinical Leadership

• Provide Clinical leadership, ensuring a professional, visible role model to all nursing and midwifery staff in the NUPAS.

• Work strategically and corporately in partnership with the Head of Clinical Services, Medical Director, Head of Clinical Governance and managers to ensure that the nursing profession fully contributes to service design, client outcomes and experience and ensuring nurses and midwives within NUPAS are heard, informed and engaged.

• Safeguarding Lead for NUPAS

• IPC Lead for NUPAS

• Function autonomously as a senior manager and member of the Division management team.

• Create a learning environment which facilitates continuous professional development and continuous service improvement.

• Ensure that nursing practice is delivered in a manner consistent with the NMC Code of Professional Conduct, the NMC ‘Scope of Professional Practice’ and NUPAS’s approach to the expanded role of the nurse ensuring that staff are prepared for NMC revalidation.

• Provide the clinical leadership for nursing which supports in all aspects of clinical governance within NUPAS.

• Implementation of service development.

• Prepare Board level reports that provide confidence on actions and delivery for internal and external scrutiny.

• Develop, implement, monitor, maintain and evaluate NUPAS nursing policies and procedures and take a lead role in shaping, developing and ensuring that nursing policies organisational policies are adhered to.

• Monitor retention rates and recruitment of nursing staff, supporting NUPAS recruitment programmes.

• Implement objectives agreed at staff appraisals. Identifying where service and professional issues impact on training and development needs for the organisation.

• Lead complex development programmes and implement changes, promoting a learning culture in all clinical areas and support staff in their teaching role.

• Act as a role model for effective leadership within the organisation and ensure that poor clinical leadership is identified, challenged and improved/rectified.

Management

• To act as a key member of the NUPAS senior management team in being accountable, implementing and maintaining clinical governance and risk management, including evidence of compliance with the Care Quality Commission regulations.

• To directly manage the Lead Nurses.

• To be responsible for the performance management of nursing services within the Organisation and working with key staff to ensure that changes in clinical practice and performance are achieved.

• To work to ensure that Clinical Managers and Lead Nurses have effective people management skills and use these to manage and empower their staff in line with all NUPAS HR Policies and Procedures.

• To facilitate and ensure that Lead Nurses have the change management and quality improvement skills to challenge and transform clinical practice and processes and involve relevant staff in improving them to benefit patient service & quality and efficiency and QIPP.

• To ensure that all issues in relation to NMC registration / fitness to practice are properly considered and dealt with.

• Develop business plans as appropriate to secure financial resources for developments in service in collaboration with the Head of Clinical Services, Business Development Manager.

• To act as an investigating officer when appropriate for complaints; serious incidents or safeguarding adult and children investigations.

• To prepare and present written reports for board level presentation where requested.

• To analyse and interpret complex operational issues and to evaluate a range of options and produce recommendations whilst balancing potentially competing demands.

Communications

• Link with nursing, health professional staff, medical, multi-disciplinary team, both internal and external to NUPAS. Act as NUPAS -wide representative and as an ambassador of the organisation as appropriate

• Utilise all forms of communication including verbal, written, electronic, e-mail, formal and informal meetings, taking minutes as required, and ensure effective communication of local, Organisational and national information or guidance to all nursing teams, interpreting new information in ways that can be implemented into clinical practice.

• Communicate highly complex information to Management and the Board.

• Present all types of information, including highly complex service information, to large groups which will involve high degrees of tact and diplomacy and where barriers to understanding exist.

• Maintain and handle highly confidential client and staff information, record keeping, creating and maintaining effective storage system of staff records.

• Communicate highly sensitive and highly complex information to colleagues and external parties

Education & Development

• Ensure that appraisal compliance includes personal development plans.

• In collaboration with education and training providers, monitor the uptake of the contract and the quality of the outcomes.

• Act as a professional resource for the nursing workforce in order to ensure a high-quality learning environment is achieved.

• Support the development and delivery of adequate and appropriate clinical mandatory training for all NUPAS staff.

Professional

• Maintain awareness of up to date professional and clinical practice issues and ensure that National policy and guidance is reflected in practice.

• Be a source of professional advice in all areas of responsibility to senior managers and other staff to ensure that they are appropriately informed and supported.

• Provide professional nursing and midwifery advice as part of the disciplinary process and act as disciplining officer as required.

• Adhere to NMC Midwives Rules/Code of Practice and maintain professional portfolio.

• Provide professional advice in relation to supervisors and midwives.

Research and Effectiveness

• Develop approaches for the utilisation of best practice and research evidence, which supports nursing and midwifery and improves patient experience.

• Ensure that nursing and midwifery policies, protocols and procedures are up to date and based upon the best available evidence.

• Foster an awareness of nursing, midwifery and AHP research and assist in the development of a nursing and midwifery research culture.

Other

• Lead in the development of NUPAS policies/procedures

• Assist in producing ad hoc reports and in project work, to include supporting service development.

This is an outline job description. It does not attempt to detail every activity that the post holder will undertake. Specific tasks and training will be agreed with the post holder at regular 1-2-1 meetings

Additional Information

Confidentiality

Employees must not make unauthorised copies or disclose confidential or commercially sensitive company information to unauthorised parties.

Employees are required to use the email and internet systems responsibly and to exercise a high level of caution when transmitting confidential information.

Behaviour

Employees are expected to observe the highest standards of personal and professional behaviour such that clients, fellow workers and others have confidence in their integrity.

Employees are expected to show respect, sensitivity and courtesy to all those they come into contact with during the course of their work.

Health and Safety

All employees must observe all safety rules and follow safe working practices.

No Smoking

Under the Health Act 2006, all enclosed or substantially enclosed workplaces and company vehicles must be smoke-free.   To help to create a healthy and safe working environment and protect employees and clients from the effects of ill health associated with smoking and passive smoking, all company land and buildings and company vehicles will be designated smoke-free.

Personal Property

The company does not accept responsibility for personal property brought on to the company’s premises.  Articles lost or found on company premises should be reported to a line manager.  Cars are parked on the company’s property at your risk.

Registered Health Professionals

All company employees who are required to register with a professional body, to enable them to practice within their profession, are required to comply with their code of conduct and requirements of their professional registration at all times.

Job Title:    Registered General Nurse (Qualified in Ultrasound scanning) North  London

Reports to: Senior Nurse

Job Purpose

To deliver safe and effective care of clients from admission to discharge in accordance with Healthcare Commission Standards, NMC Guidelines for Professional Practice and company policies and procedures.

Main Duties and Responsibilities

1. Key Responsibilities

• Ensure the clients are aware of their options
• Undertaking consultations including the discussion and confirmation of treatment options.
• Carry out observations
• Carry out point of care testing including pregnancy testing and venepuncture if required. (training provided)
• Ultrasound Scanning
• Discuss contraceptive options and provide/fit contraception in accordance with guidelines NUPAS policies
• Administration of drugs to clients, following NMC guidelines, Patient Group Directives and  NUPAS  Policies and procedures
• Appropriately Consenting clients for treatment/procedures.
• Provide and inform clients on STI Screening
• Identify safeguarding concerns.
• Checking details on client notes and alerting Doctor/surgeon/anaesthetist to any ‘significant conditions’
• Recovery of clients and monitoring observations following treatment
• Escorting clients into Recovery Lounge (Admission to Discharge Continued)
• Monitoring observations and blood loss
• Ensure clients have received and completed a satisfaction survey questionnaire before discharge
• Ensuring clients are informed about aftercare prior to discharge
• Providing confidential telephone advice for clients with post-operative problems following discharge
• Completion of contemporaneous client records, consent and  registers
• Maintenance of client safety
• Maintenance of client confidentiality and DATA protection

2. Additional Responsibilities

• Act up in the absence of senior nursing staff.
• To provide a comprehensive telephone triage service, for pre and post treatment clients providing appropriate information, advice or referrals, as per the agreed protocols.

• Checking of stock levels and participating in the ordering of stores as directed by the Senior Nurse
• Assisting checking and maintenance of routine, emergency and environmental equipment ensuring that all checks are carried out to a satisfactory standard and recorded
• Follow Infection Control policies and procedures
• Participate in clinical Audit.
• Follow incident reporting Policies and Procedures
• Carry out duties in accordance with local Health and Safety Policy.
• Undertake duties in accordance with safe working practices relating to COSHH.
• Ensure hazardous waste is disposed of in accordance with Company procedures.
• Carry out manual and patient handling activities in accordance with safe manual handling techniques.
• Maintain the professional image of NUPAS at all times.

3. Educational/ Supervision/Travel Responsibilities

• To support induction programmes for new staff
• To ensure knowledge remains up to date.
• To maintain competencies of skills.
• Undertake continuing professional development as required by your role and the NMC
• Actively participate in mandatory training and other training and development activities.
• Supervise unqualified staff.
• Willingness to work between centres (London Region)
• Willingness to work some Saturdays and evenings