NUPAS adopts the FREDA framework (Fairness Respect Equality Dignity Autonomy) and as part of NUPAS vision and values we pledge that the service we provide meets people’s needs and promote a safe, effective and responsive service, specialising in abortion care and the associated health prevention activities.
We endeavour to ensure that people’s care, treatment and support achieves good outcomes, promotes a good quality of life and is based on the best available evidence. We respect the individual’s right to choose, by providing a safe environment with compassionate staff, where women can have a termination of pregnancy, contraception and sexual health service.
We are transparent in all that we do, communicating openly and honestly. We ensure compliance by constantly evaluating feedback from patients and carers. We understand and respect personal, cultural, social and religious needs of our clients and how that relates to their care needs. We ensure we work within an environment that promotes kindness and respect. We work closely with translation services for clients whose first language may not be English as well as clients who may have hearing impairments. Clinics and appointments can be adapted to suit clients’ specific needs.
Our organisation has a Workforce Race Equality Standard (WRES) in place which is reviewed annually. We are in the process of considering the detail of the new standards and identifying how we will collate the information whilst addressing any gaps.
An Equality Impact assessment (EIA) is carried out on all NUPAS policies.
Accessible information standards
Clients are screened at first point of contact and asked whether they have any special needs or require an interpreter. Arrangements are made for needs to be met in line with our Accessible Information policy.
We continually analyse and assess all of the information we give to our clients. Our leaflets are available in different languages and this website has a translate option.
Reasonable adjustments/Improvements for clients
(Article 14 Human Rights Act)
NUPAS have developed an Equal Opportunities monitoring form where 9 protected characteristics and 3 social determinants are captured and recorded on our client database. The data is routinely analysed to ensure we are making reasonable adjustments for the clients we see in our service – giving the best possible care outcomes.
Modern Day Slavery (Article 4 Human Rights Act)
Modern slavery and human trafficking is incompatible with our Organisations values. We fully support the government’s objective to eradicate modern slavery and human trafficking. We recognise the responsibility that we have as an employer and an organisation who procures external services.
As an independent organisation we are legally required to operate in ways that are compatible with the Human Rights Act 1998. The rights under this Act include the right for people to be free from slavery and forced labour under Article 4. We also recognise our duty to report suspected criminal activity.
Training our team
In its course of everyday business, NUPAS has contact with vulnerable people and has a library of policies and training to guide staff on how to deal with vulnerable people and issues surrounding equality and human rights. This ensures everyone has access to the same opportunities and the same fair treatment and has helped the organisation attract and retain the best quality employees whilst creating a more positive working relationship. It has also helped raise awareness within our organisation.
We operate in a way that maximises social value, focussing on improving economic, social and environmental wellbeing.
NUPAS Equality Objectives
Objective 1 – Research and Intelligence:
We will develop and promote use of better intelligence related to health outcomes and health determinants among groups that share protected characteristics.
Objective 2 – Workforce composition:
We will strengthen our collection and monitoring information on our staff in reference to their age, gender, ethnicity, sexual orientation, religion/belief and disability.
Objective 3 – Staff engagement:
We will continuously improve staff engagement and inclusiveness as measured by Staff Survey questions, and in particular by developing the organisations FTSU processes.
To Helen at NUPAS.
“I’d like to say how much I appreciate everything you did for me the other day. I know what I did took courage. And I know couldn’t have done it without you next to me guiding me through. It’ll never be forgotten”
“I’d just like to say a huge thank you for the treatment and care I received. Your friendliness and kindness was hugely appreciated and I truly feel that the experience could not have been made any better by anyone that I came into contact with. Thank you again.”
Manchester Clinic Client
“Jordan is amazing, thanks for being so understanding and incredible at your job.”
“Just a note to thank you all for the care and kindness you gave to my daughter. It was a tough decision for us as a family to make but the kindness of all the staff made it somewhat easier.”
Stockport Clinic Client
“Kay was very kind and no judgement at all, she shone out of all the staff. She was brilliant and an example of wonderful staff.”
“All staff were fantastic. My nurse was so lovely, I was very nervous and she made me feel calm and reassured. Thank you very much”
Stoke Clinic Client
“Laura is a credit to your team and most helpful. She makes you feel at ease.”
“Kris the nurse was fantastic- I can’t thank her enough!”