…to enable choice
…to ensure rights
…to increase skills
…with compassion and care
NUPAS recognises feedback as an important and valuable source of information to drive continual service improvement and our policies centre around our commitment to client care.
We encourage positive and negative feedback to continue to improve our service. Our feedback form is available here or you can request a link to be sent to your mobile phone.
We aim to ensure that making a compliment or complaint is as easy as possible. If you feel disappointed with any part of our service, concerns and complaints can be raised with any member of staff. Alternatively, you can send your feedback or complaint via enquiries@nupas.co.uk and we will get back to you as soon as possible.
If you are not happy with the response you receive, you can also write to:
The Chief Executive Officer
5 Arthur Road
Edgbaston
Birmingham
B15 2UL
We will arrange a review of your complaint. Your letter will be acknowledged within 72 hours and a detailed response will be sent out to you within 20 days.
