Our policies centre around our commitment to client care. We encourage positive and negative feedback to continue to improve our service. Please complete our feedback form.

If you feel disappointed with any part of our service please ask to see the Duty Manager.

If your complaint is of a serious nature we request that you put it in writing to the Registered Clinic Manager. Your complaint will be acknowledged within 48 hours and a detailed response will be sent out to you within 20 days.

If you are not happy with the response you receive you may write to:

The Chief Executive Officer
5 Arthur Road
Edgbaston
Birmingham
B15 2UL

We will arrange a review of your complaint. Your letter will be acknowledged within 48 hours and a detailed response will be sent out to you within 20 days.